Snapdeal Customer Care


Welcome to this page “Snapdeal Customer Care”. Here you will be provided all the useful information about customer care services of Snapdeal in order to resolve your problems and complaints. Snapdeal is India’s leading online shopping website which contains millions of products to sale like home furnishing items, fashion accessories, electronic items etc. Several buyers and sellers are taking benefit under Snapdeal. It was founded by Kunal Bahl and Rohit Bansal in 2010 which proved a life-changing event in the world of e-commerce.  Snapdeal has a long range of brands, attractive discounts, daily deals, safe payment options, easy returns and refunds and several other things which attract customers in an efficient manner that results in the form of great success of Snapdeal from the beginning till now.



You may need some information like “Snapdeal Customer Care” Helpline Numbers, Snapdeal Office Addresses, Snapdeal Email-ids, Snapdeal Social Media Addresses etc. to resolve your queries. So these details are given below by us for your convenience while shopping at Snapdeal.


Snapdeal Customer Care Contact Numbers:


Snapdeal Customer Care Helpline Number: 09212692126

Sanpdeal Customer Care Number for General Enquiry: 01145371100

Sanpdeal Customer Care Toll Free Number of Delhi: 08888254614

Sanpdeal Customer Care Number of Ahmadabad: 09212692126

Sanpdeal Customer Care Number of Bengluru: 080466603100

Sanpdeal Customer Care Number of Gurgaon: 01246600200

Sanpdeal Customer Care Number of Chennai: 09212692126


Snapdeal Customer Care Email-ids:

Snapdeal Customer Care Emial-id for Help: [email protected]

Snapdeal Customer Care Emial-id for any Information: [email protected]


Snapdeal Customer Care Office Addresses:


Snapdeal Customer Care Delhi Office Address:

Jasper Infotech Pvt. Ltd, 246, First Floor,

Phase 3, Okhla Industrial Area, New Delhi, India.


Snapdeal Customer Care Bengaluru Office Address:

Fremont Terraces, 3580, 3rd floor,

13 G Main Road, 4th Cross, Indiranagar,

2nd Stage, Bengaluru, India.


Snapdeal Customer Care Chennai Office Address:

Nu-Tech Commercial Complex,

New No. 73, 2nd Floor, Arcot Road,

Kodambakkam, Chennai, Tamil Nadu, India.


Snapdeal Customer Care Mumbai Office Address:

203, 2nd Ecospace 2nd Mogra Village,

Old Nagardas Road 2nd,

Andheri East 2nd, Mumbai, India.


Snapdeal Customer Care Social Media Addresses:


Snapdeal Customer Care Facebook

Snapdeal Customer Care Youtube

 Snapdeal Customer Care Instagram

Snapdeal Customer Care Twitter

Snapdeal Customer Care Google Plus Address:


 Snapdeal Customer Care Service Centre Near You:


Some Basic Functions at Snapdeal:


  • How to order any product at Snapdeal:

To order any product at Snapdeal, follow these simple steps:

Step 1: At first, you have to go to the Snapdeal app.

Step 2: Now, you have to select the category for example: men, women, kids, beauty, home etc.

Step 3: Then, you have to select your order and check delivery status by entering pin code of your city.

Step 4: After that, you have to check “expected delivery time” and card/COD (cash on delivery) status.

Step 5: Then, you have to click at “ADD TO BAG” button and go to the top right corner on the app.

Step 6: After that, you have to click at “apply button” and then at “continue”.

Step 7: Now, it is the time to fill the address detail and click at “continue”.

Step 8: After doing all the above steps, you have to select the “payment method” in order to place your order successfully


  • How to cancel any order at Snapdeal:

To cancel your order at Snapdeal, follow these simple steps and place your return/replace request within 7 days of delivery:

  • First, login to your Snapdeal account.
  • Now, you have to go to the “My Orders” section.
  • Then, select the item, you want to Return/Replace.
  • Now, click on Return/Replace.


Frequently Asked Questions about Snapdeal:

Question: How can I sell products on Snapdeal?

Answer: In order to sell your products on Snapdeal, you have to follow some simple steps given below:

  • Register yourself by entering your GST and click at “register now” by going to the link
  • List your products.
  • Then, you have to get support from a professional service provider.
  • Now, it’s your turn to receive orders and schedule a pickup.
  • At this step, receive your quick payment.


Question: If I have received damaged or tempered packaging of a product, can I refuse to accept the product?

Answer:  Yes, of course, you can refuse to accept but you have to check the damage before receiving the shipment. You will be refunded at this condition.


Question: How can I pay while shopping at Snapdeal?

Answer:  You can use the following payment options while shopping at Snapdeal:

  • Debit Card
  • Credit Card
  • Net Banking
  • EMI of Leading Banks
  • E-Gift Cards
  • Cash on Delivery

Question: Am I allowed to install the electronic products like television, AC etc. myself after purchasing them from Snapdeal?

Answer: Yes, you can install the products by yourself but only on your risk. If some damage or problem happens while installing, it will be totally your responsibility. So, it will be better to let our authorised persons do it.


Question: To use Promo Codes on Snapdeal, what steps I must follow?

Answer: Follow the given steps to use Promo Codes on Snapdeal:

  • You have to choose your product and proceed to pay.
  • You will find “Review Order” page on the official website of Snapdeal, you have to enter your Promo Code over there.
  • Or if you are using Snapdeal app, then enter your code at “Payment.”


Question: If I want to return/replace any product purchased from Snapdeal, what should I do?

Answer: You have to raise your request to return/replace the product at “My Orders” page of Snapdeal within 7 days of delivery.


Question: What is the criterion of Snapdeal to get refund or replace the product?

Answer: Customer will be refunded only after the return product will satisfy the following points:

  • The product must not be used by the customer.
  • The complete product should be returned with all its accessories.
  • The product or its packaging must not be damaged or tempered.
  • The details of the product like bar code, MRP etc. should be the same as it was at the time of delivery.

After verifying the above conditions, the refund will be done. For replacement, availability of the desired product will be checked.



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