RedBus Customer Care


If you want to know, what red bus service is actually, here is your answer: “Red bus is an application of a travel company that provides millions of people an extra-ordinary and most convenient service while travelling through buses across most of the states in India.” It was founded in 2006 by three brilliant engineers. Red bus provides their services in India as well as in abroad countries like Singapore Malaysia etc. Red bus is well known for its extra-ordinary customer services, cheapest fare, and variety of choices across several routes and so many other benefits. It is also a part of well known companies ibibo group and Make My Trip. Through Red bus service, a customer can reserve his/her preferable seats without taking stress of long queues at just one click from his/her place. Women get more convenient way to choose her seats by Red bus.


red bus customer care


Red bus provides several discounts and cashback offers to its customers which is one of the most attractive features of Red bus. Red bus covers the widest range of buses from AC to non-AC types (example- Volvo Bus ). “Red Bus Customer Care” service is really user friendly and available 24×7. Red bus sends your bus ticket as an SMS to your given mobile number and this type of ticket is called M-ticket in the language of Red bus ticket service. In the same manner, when Red bus sends you your ticket by an e-mail, it is called an E-ticket and hard copy of the bus ticket is called counter ticket and it is required for boarding on the bus.

In this website, we are going to provide you all the necessary information about “Red Bus Customer Care”. Take a look to get solutions for your respected queries:


Red Bus Customer Care Contact Numbers:

  • 60-392121628

  • 080-39412345

  • 080 30970888

  • 1860 3001 0101


Red Bus Customer Care Email-id: [email protected]

Red Bus Press Enquiries:  [email protected]


Office Address:


Suite12.03(A) 12th Floor,

No. 566 Jalan Ipoh 51200 Kuala Lumpur


Corporate Office Address: 

Menera CIMB Jalan Stesen

Sentral 2, Kuala Lumpur

Sentral Kuala Lumpur, Malaysia


Other Addresses:



Red Bus Customer Care Bengluru Office Address1:

ibibo Group Pvt. Ltd, Indiqube Leela Galleria,

5th Floor, #No 23, Old Airport Road,

HAL 2nd Stage, Kodihalli Village,

Varthur Hobli, Ward No: 74,

Bengaluru, Karnataka – 560008.


Red Bus Customer Care Bengluru Office Address2:

ibibo Group Pvt. Ltd, B1 Golden Enclave,

Ground Floor,Old Airport Road,

Kodihalli, Bangalore, Karnataka – 560017


Red Bus Customer Care Ahmedabad Office Address:

1st floor, door No. 10 , Khader nawaz khan road,

opposite to starbucks coffee,

nungambakkam, Chennai, Tamil Nadu,

600034, Ph: 080-39412345,

Call Centre Time: 7am to 11pm


Red Bus Customer Care Coimbatore Office Address:

Door no.101, 3rd floor, classic towers,

1547, trichy road, Coimbatore – 641018

(land mark: above HDFC bank), Ph: 0422-4212152


Red Bus Customer Care Delhi Office Address:

B-36, block-11, 1st floor, old rajinder nagar,

opposite metro pillar no-125, pusa road,

New Delhi-110005, Ph: 011-39412345,

Call Centre Time: 8am to 10pm


Red Bus Customer Care Indore Office Address:

ibibo Group Pvt. Ltd, no 308,

3rd floor, gold arcade building,

janjirwala square, Indore (MP) 452001


Red Bus Customer Care Hyderabad Office Address:

RedBus # 310, 3rd Floor, bhuvana towers,

CMR exclusive building,opposite Taj Tristar,

91 SD road, Hyderabad – 500003,


Call Centre Time : 7am to 11pm


Red Bus Customer Care Kolkata Office Address:

ibibo Group Pvt. Ltd,tower -1,

bengal eco intelligent park, block–EM3, 14th floor,

unit-16, salt lake, sector-5, Kolkata – 700091,

West Bengal, India, Ph: 033 39412345,

Call Centre Time: 9:00 AM – 6:00 PM


Red Bus Customer Care Mumbai Office Address:

ibibo Group Pvt. Ltd, unit No. 104/D,

1st floor, corporate avenue, atul projects,

andheri-ghatkopar link road, chakala,

andheri – east, landmark – opposite skoda showroom,

Mumbai – 400099,

Call Centre – 022-39412345


Red Bus Customer Care Pune Office Address:

ibibo Group Pvt. Ltd, office 2A, 2B stilt floor,

S No 169 , 209 hissa no 2, nyati millenium,

viman nagar, dutta mandir chowk, lohegaon,

Pune – 411014, Ph: 020-39412345

Call Centre Time : 7am to 11pm


Red Bus Customer Care Chandigarh Office Address:

Red Bus, Sco-106667,

first floor, sector 22b,


Red Bus Customer Care Jaipur Office Address:

ibibo Group Pvt. Ltd,

502- anchor mall, NH 8,

shanti nagar, ajmer road,

ganpati nagar, khatipura road,

Jaipur, Rajasthan 302006.



Latest Cashback Offers of Red Bus:


Cashback upto Rs. 225: Offer code: “DEALCB”


  • You can get cashback upto 20% but maximum Rs. 150. on your bus tickets but the discount can vary according to routes and bus operator.
  • If you are using Freecharge while pay, you will receive cashback of 10% upto Rs. 75.
  • Offer is valid for only those tickets whose minimum value is Rs. 200.


Cashback upto Rs. 375: Offer code: “FIRST” (Valid only for first time users on Red bus app):


  • You can get cashback of 25% upto Rs. 200+ Rs. 100
  • If you are using Freecharge while pay, you will receive cashback of 10% upto Rs. 75.
  • Offer is valid for only those tickets whose minimum value is Rs. 400.


Cashback of flat Rs. 75 on GSRTC bus tickets: Offer code: “GSRTC”


  • You can get flat Rs 75 Off on GSRTC bus tickets by using the above code.
  • Offer is valid for only those tickets whose minimum value is Rs. 150.
  • Offer is valid only once per customer, once per email or once per mobile number.


To know the latest offers of Red bus anytime, you can visit the following link:


How to book ticket in red bus (Redbus Booking):

Step 1: For “Redbus booking” first go to the “”


red bus


Step 2: Enter your pickup place and destination (example- Kanpur to Delhi ). After that, select date and click at search bus option in “Redbus booking”.

Step 3: Now select your desired bus probably near your place and also select your suitable time then click at “view seat” to select your preferable seat.

Step 4: Then click at “proceed” option.




Step 5: After that, fill the passenger details and click at “process to pay” button.


red bus

Step 6: Choose your desired payment option and pay.


red bus
red bus


Step 7: Your ticket is booked now. Receive the confirmation message at your mobile phone. Hence you can take the printout of your ticket.





Question: Is it necessary to register for using Red bus services?

Answer:  No, there is no need of registration for using Red bus services.


Question: Is there any extra charges while booking online rather than offline?

Answer: No, there will be no extra charges while booking online even the prices may sometimes lesser depends upon the latest offers of Red bus.


Question: Is it necessary to take a printout of the Red bus ticket while boarding?

Answer: It depends. If your bus operator is m-ticket (an SMS send at your mobile number from Red bus) enabled, there is no need to take the print out of your ticket, and you can show your ticket at your mobile’s screen. But if your booked bus operator does not support m-ticket, you must have the print out of your e-ticket (an email send at your email-id from red bus) while boarding. To know about the operators who are m-ticket enabled, you can take a look for m-ticket icon under the m-ticket column during your search for the buses.


Question: If the ticket is lost by me, what next I can do regarding to this problem?

Answer: When you booked your e-ticket by Red bus, this ticket is sent to you by an email at your given email-id. You can take the print out from your email-id but if you lost the email also, you have to call the customer care number of Red bus in order to re-get your ticket. On your request, the customer care executive will re-send your ticket to your email-id.


Question: What is the meaning of an m-ticket regarding to Red bus services?

Answer: After the booking of a ticket from Red bus, the ticket is send to the customer by an SMS which contains the PNR number, TIN number and other necessary information. This SMS is called an m-ticket and can be used while boarding on the bus only if the bus operator is m-ticket enabled. To know whether the bus operator is m-ticket enabled or not, you have to check m-ticket icon under m-ticket column during your search for buses.


Question: In case of not receiving my m-ticket, can Red bus executives can re-send it?

Answer: In this case, you have to go to the home page of our website and you can generate your m-ticket by click on the Print/SMS link. To generate the m-ticket, you have to enter your TIN number (You can get your TIN number from your e-ticket sent at your email-id) then you have to choose the SMS option and finally you have to click on submit. If you have lost your e-ticket too, contact to our customer care executive for further assistance.


Question: By mistake, if I entered the wrong mobile number during the booking of the ticket, can I get my m-ticket on my desired contact number again?

Answer: We have no problem to re-send your m-ticket at your desired contact number. For this, you have to call our customer care executive only.


Question: Is it necessary to use my own card while pay at the time of booking a ticket by Red bus? What are the different payment options in Red bus?

Answer: No, this is not necessary to use your own card; you can book your ticket from any card. But take your identity proof along with the ticket while boarding on the bus. The different payment options provided by the Red bus are listed below:

  • By debit card
  • By credit card
  • By wallets
  • By internet banking

Question: Using credit card on the Red bus site is safe or not?

Answer: You can use any card including your credit card for payment on our website because our website is fully secured with SSL (Secure Socket Layers) data encryption technique and also certified by Verisign.


Question: I want to know, due to some reason, can I cancel my ticket online booked from Red bus?

Answer: Most of the time, you can cancel your ticket online but in order to cancel some specific tickets, you have to call our customer care executive. Cancellation charges may vary for different bus operators. For any cancellation query, you can call our customer care executives.


Question: What is the process of cancellation of a bus ticket online booked by Red bus?

Answer:  To cancel your bus ticket booked by Red bus, you have to go to the home page of our website “” and click on the cancellation link provided over there. Now, you have to enter the email-id (given by you at the time of booking) and your ticket number and then you need to click on cancel ticket option for the successful cancellation.


Question: In case, I missed the bus, is there any possibility to get refund?

Answer: 100% refund will be provided by the Red bus only if your bus is missed due to fault of either Red bus itself or due to the fault of its partner company otherwise, no refund will be given.


Question: If I cancel my ticket booked by Red bus, what is the process to get my refund?

Answer: Your refund is done as per cancellation policy of Red bus. It can be either credited to the mode you have used while booking (Net banking, credit card, debit card etc.) or credited to your redBus wallet. Credited amount at your redBus wallet can be used for future bookings within 6 months of cancellation.





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